Shipping Policy – Zexpress24.com

Last Updated: 24 April 2025

Zexpress24.com is committed to delivering your products in a safe, timely, and efficient manner. This Shipping Policy outlines how we handle order deliveries across Bangladesh.

1. Delivery Coverage

We deliver to all major cities, towns, and selected rural areas across Bangladesh. Some remote areas may have limited service; in such cases, our customer support team will contact you for alternatives.

2. Shipping Timeframes

Estimated delivery times are as follows:

Location Estimated Delivery Time
Dhaka Metro 1 – 3 business days
Outside Dhaka 2 – 7 business days
Remote Areas Up to 10 business days (varies)

Note: Delivery times may vary due to weather, public holidays, or unforeseen logistical challenges.

3. Shipping Charges

  • Shipping charges vary based on product size, weight, and delivery location.

  • Final shipping cost will be shown at checkout.

  • Free shipping may be available for certain products or promotional campaigns.

4. Order Processing Time

  • Orders are usually processed within 24–48 hours after confirmation.

  • Orders placed on weekends or public holidays will be processed the next business day.

5. Order Tracking

Once your order is shipped, you will receive:

  • A tracking number via SMS or email

  • A link to track your package in real-time

If you face any issue with tracking, contact our support team.

6. Failed Deliveries

If delivery is unsuccessful due to:

  • Wrong or incomplete address

  • Customer unavailable during delivery attempt

  • Refusal to accept order

We will make up to 2 delivery attempts. After that, the order may be returned to the seller or cancelled.

7. Cash on Delivery (COD)

  • COD is available for selected products and locations.

  • Please keep the exact amount ready to avoid delivery delays.

  • COD limits may apply depending on the order value.

8. International Shipping

Currently, Zexpress24.com only ships within Bangladesh. We do not offer international shipping at this time.

9. Contact Us

If you have any questions about your shipment:

Customer Support: [Insert Phone Number]
Email: support@zexpress24.com
Service Hours: 9:00 AM – 9:00 PM (Daily)