Terms & Conditions – Zexpress24.com

Last Updated: 23 April 2025

Welcome to Zexpress24.com. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using Zexpress24.com, you agree to be bound by these Terms. Please read them carefully.

1. Acceptance of Terms

By registering, browsing, or purchasing from Zexpress24.com, you confirm that you agree to comply with and be legally bound by these Terms.

2. User Eligibility

  • You must be at least 18 years old or have legal consent from a parent or guardian.

  • You must provide accurate, current, and complete information when creating an account.

3. Account Responsibility

  • You are responsible for maintaining the confidentiality of your login credentials.

  • You agree to immediately notify us of any unauthorized use of your account.

  • Zexpress24.com is not responsible for losses due to unauthorized access.

4. Product Orders

  • All product orders are subject to availability and confirmation by the seller.

  • Zexpress24.com reserves the right to cancel or refuse any order.

  • In case of errors in price or product description, you will be notified before the order is processed.

5. Payments

We accept the following payment methods:

  • Credit/Debit Cards

  • Mobile Banking (bKash, Nagad, Rocket)

  • Cash on Delivery (COD)

All transactions are processed securely. For COD, exact change may be required.

6. Delivery

  • Standard delivery timeframe is 1 to 7 business days, depending on location and product.

  • Customers must provide an accurate address and contact details.

  • Delays due to unforeseen circumstances are not the responsibility of Zexpress24.com.

7. Returns & Refunds

  • Return requests must be made within 7 days of delivery.

  • Items must be unused, in original packaging, and include a valid proof of purchase.

  • Certain items (e.g., perishables, hygiene products) are non-returnable.

  • Refunds are processed within 7-14 business days after approval.

8. User Conduct

Users must not:

  • Violate any applicable laws or regulations.

  • Upload, post, or share content that is harmful, abusive, or misleading.

  • Attempt to harm the site through hacking, phishing, or spamming.

9. Intellectual Property

All content on Zexpress24.com including logos, text, graphics, and software are the property of Zexpress24.com and protected by intellectual property laws. You may not use or reproduce this content without permission.

10. Limitation of Liability

Zexpress24.com is not liable for:

  • Indirect or incidental damages resulting from use of the platform.

  • Loss or damage caused by third-party services or vendors.

11. Privacy Policy

Please refer to our Privacy Policy to understand how we collect, use, and protect your information.

12. Changes to Terms

Zexpress24.com may modify these Terms at any time. Updates will be posted on this page. Continued use of the site after changes implies your acceptance of the updated terms.

13. Governing Law

These Terms are governed by the laws of the People’s Republic of Bangladesh. Disputes will be handled by the appropriate courts within Bangladesh.

14. Contact Information

For any questions or concerns regarding these Terms:
Email: [support@zexpress24.com]
Phone: +8801735522624
Office Address: Dhaka, Bangladesh.